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How do I manage my Rakuten orders?

1、 Toonies "personal center" -& gt; "Order list" - & gt; "Rakuten"

① After Rakuten shop issues the order, Toonies system will automatically pull the order of Rakuten shop without any operation, help you distribute the goods, print the face order and directly deliver it to the buyer's address of the order

② The system pulls orders once at 05:00 every day and only once a day, so orders after 05:00 can be pulled the next day

③ If your Toonies account balance is negative, you will not pull store orders on the same day. In order to ensure your timeliness of delivery, please recharge in time


2、 Toonies status description of the order

The number after SKU status representsSKUquantity

hair:绿色指示---产品已hair货

Arrival: Blue indicates that the goods have been warehoused

Not arrived:灰色指示--货物Not arrived库,待继续采购

Out of stock:红色指示--暂时Out of stock

Off the shelf:红色指示--商品已Off the shelf

close:红色指示--订单close

ERP状态:Toonies仓库hair货状态

Order status:Rakutenhair货状态

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3、 About order tracking

订单可以查看跟进,Toonies每天早上5点系统会同步订单,订单备货期3天内,5天内,7天内等,依据不同类型的厂家,备货期不同,筛选待hair货的单,Out of stock或者Off the shelf的,不hair的订单,用户可以自行close或者自行备注"配齐再hair"等情况进去,订单则不按照系统检测最晚出货期出货,如需少hairhair走,要点击[少hairhair走]按钮推送给仓库.

四,Toonieshair货规则

https://www.Toonies.cn/notice/index/id/455.html

Refer to this link

五,Toonies用户无需在Rakuten店铺卖家后台操作hair货,Toonies仓库hair货之后,订单状态就会同步到Rakuten店铺内.


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Merchants wechat/line/whatsapp
(+86)18602075768
Business cooperation
service@toonies.cn

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